Denver Marriott South, May 8-10, 2019

Early Registration Discount: $595 until January 15

(Regular price of $695 thereafter)


ServiStar Consulting & MemberXP


Next Generation

Member Experience

Conference & Users' Forum



May 8 - 10, 2019

in beautiful, scenic Colorado


In 2019, ServiStar Consulting and Member XP are joining forces to bring you our most information-filled Conference & Users' Forum ever! We have invited our industry’s most sought after leaders to bring you key-note addresses and to lead breakout and discussion groups. 



Join us in beautiful Lone Tree, Colorado – just 18 miles from downtown Denver – for an informative and motivating conference. We've added another full day to provide you the most value ever! Now, spend 2 ½ days learning how to:

  • take member experience to the next level,
  • develop high-preforming, multi-generational teams,
  • obtain Millennial and GenZ members, and
  • so much more. 

LEARN

Our agenda is jam-packed with information to take back, implement and watch your member experience change!

CONNECT

We've gathered some of the best leaders in their industry to share their knowledge and experience with you. Find out who'll be there.

EXPLORE

The hotel and conference is located in Lone Tree, Colorado. You'll find plenty to do outside the city of Denver.

Don't miss this unique experience!

Join two of the industry's most influential companies and learn from the best.

What You'll Learn


Creating a positive member experience is what is needed to ensure success. This conference will cover everything you need to know to take your credit union's member experience to the next level.

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Learn how to effectively lead and coach multi-generational teams.

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Find out the power of culture at your credit union.

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Discover the 5 future member experience trends.

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Learn ideas to integrate member experience and brand to drive stronger growth and results.

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Maximize member experience through solid CRM practices.

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Improve your ability to obtain Millennial and Gen Z members.

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And so much more!

World Class Speakers

Holly Moore


Holly is the COO of Growing Leaders, Inc. With nearly 20 years of executive experience, she helps non-profit audiences learn how to leverage their strengths to create great teams and healthy cultures.

Todd Marksberry


Todd is the CEO of Canvas Credit Union. He has a strong track record of strategic leadership, vision, innovation and building high-performance teams.

Tansley Stearns


Tansley is the Chief People & Strategy Officer at Canvas Credit Union. She has years of leadership experience in research, sales, service and government relations.

Jake Neill


Jake Neill is the Co-founder of Lead Hounds Marketing. He has years of experience creating digital marketing systems designed to turn strangers into members.  

Mike Neill


Mike is President and Founder of ServiStar Consulting. Over the last 30 years Mike has become one of the most sought after speakers in the Credit Union Movement, in addition to being a published researcher and author.

Constance Anderson


Constance is President and Founder of MemberXP, the credit union industry’s leading Voice of Member platform. Her passion is helping credit unions create member experiences so extraordinary that they keep their competitors awake at night. 


THE SCHEDULE

All sessions will take place at Canvas Credit Union in Lone Tree, CO. Here are the highlights of what we have planned:

Day One

Key Note: The Power of Culture

Todd Marksberry, CEO of Canvas Credit Union



Key Note: Effectively Leading & Coaching Multi-Generational Teams

Holly Moore, Growing Leaders, Inc.


Case Study and Application: Leading and Coaching Multi-Generational Teams

Holly Moore, Growing Leaders, Inc.



Focus Group: Understanding the Millennial Member Journey Moderator Jake Neill, Lead Hounds Marketing




Day Two

Lipstick on an ATM: Experience is your Brand

Tansley Stearns, Canvas Credit Union



Break Out Groups, Session 1 -

  • Obtaining Sr Leadership Engagement in Your Culture Mike Neill, ServiStar Consulting
  • Right from the Start: Engaging Your Credit Union's New Members

Constance Anderson, MemberXP

Julie Dicus, MemberXP




Break Out Groups, Session 2-

  • Creating a Motivating Environment/Employee Engagement Jen Kuhn, ServiStar Consulting
  • The Road to Amazing: Creating Dynamic Member Journey Maps

Constance Anderson, MemberXP




The Millennial Roadmap - Improving Your Ability to Obtain Millennial and Gen Z Members

Jake Neill, Lead Hounds Marketing


Break Out Groups, Session 3 -

  • Coaching Panel Discussion

Mike Neill, ServiStar Consulting

Jen Kuhn, ServiStar Consulting

  • Closing the Loop: Responding to, Tracking, and Analyzing Member Complaints

Julie Dicus, MemberXP

Julie Dumstorff, MemberXP




Day Three

General Session - The Future of Member Experience: 5 Trends

Constance Anderson, MemberXP



Break Out Groups, Session 4 -

  • Activities for Morning Huddles, Team Building and Training

Jen Kuhn, ServiStar Consulting

Michelle Harrison, ServiStar Consulting

  • CRM: Your Secret to Engaging a New Generation of Employees

Stacy Hicks, GoVision CRM 




General Session - Taking it Back: Implementing What You've Learned

Mike Neill, ServiStar Consulting



Scheduled time with leaders from ServiStar Consulting and MemberXP

Be sure to check out our awesome sponsors!

Register for the Conference Here

The event hotel will be at the Denver Marriott South at Park Meadows - just a mile down the road from Canvas Credit Union, the site of our Conference & Users' Forum.


Room rates are $169 plus state and local tax. The deadline date for reservations at this rate is Monday, April 15, 2019.


Rates include complimentary wireless internet and complimentary self-parking.



Denver Marriott South at Park Meadows

10345 Park Meadows Drive

Lone Tree, CO 80124

Hotel direct phone: 303-925-0004

Reservations by phone: 888-236-2427

(mention the name of the conference)



A NOTE ABOUT TRANSPORTATION: The hotel does not provide shuttle service. If you do not rent a car, please note that the estimated taxi one-way fare is $110 or estimated Uber one-way fare is $60.