Denver Marriott South, May 8-10, 2019
Registration is only $695!
ServiStar Consulting & MemberXP
Next Generation
Member Experience
Conference & Users' Forum
May 8 - 10, 2019
in beautiful, scenic Colorado
In 2019, ServiStar Consulting and Member XP are joining forces to bring you our most information-filled Conference & Users' Forum ever! We have invited our industry’s most sought after leaders to bring you key-note addresses and to lead breakout and discussion groups.
Join us in beautiful Lone Tree, Colorado – just 18 miles from downtown Denver – for an informative and motivating conference. We've added another full day to provide you the most value ever! Now, spend 2 ½ days learning how to:
- take member experience to the next level,
- develop high-performing, multi-generational teams,
- obtain Millennial and GenZ members, and
- so much more.
LEARN
Our agenda is jam-packed with information to take back, implement and watch your member experience change!
CONNECT
We've gathered some of the best leaders in their industry to share their knowledge and experience with you. Find out who'll be there.
EXPLORE
The hotel and conference is located in Lone Tree, Colorado. You'll find plenty to do outside the city of Denver.
Don't miss this unique experience!
Join two of the industry's most influential companies and learn from the best.
What You'll Learn
Creating a positive member experience is what is needed to ensure success. This conference will cover everything you need to know to take your credit union's member experience to the next level.
Learn how to effectively lead and coach multi-generational teams.
Find out the power of culture at your credit union.
Discover the 5 future member experience trends.
Learn ideas to integrate member experience and brand to drive stronger growth and results.
Maximize member experience through solid CRM practices.
Improve your ability to obtain Millennial and Gen Z members.
And so much more!
World Class Speakers
Tim Elmore
Tim is the President and Founder of Growing Leaders, Inc., a non-profit organization created to develop emerging leaders. Tim's expertise on the emerging generation and generational diversity has led to media coverage in several well known and respected print and online new sources.
Ryan Brown
Ryan is the Director of Culture and Talent Growth for Canvas Credit Union where he helps to champion learning and grow talent. He is fascinated with the intersection of technology, culture and productivity.
Tansley Stearns
Tansley is the Chief People & Strategy Officer at Canvas Credit Union. She has years of leadership experience in research, sales, service and government relations.
Jake Neill
Jake is the Co-founder of Lead Hounds Marketing. He has years of experience creating digital marketing systems designed to turn strangers into members.
Mike Neill
Mike is President and Founder of ServiStar Consulting. Over the last 30 years Mike has become one of the most sought after speakers in the Credit Union Movement, in addition to being a published researcher and author.
Constance Anderson
Constance is President and Founder of MemberXP, the credit union industry’s leading Voice of Member platform. Her passion is helping credit unions create member experiences so extraordinary that they keep their competitors awake at night.
THE SCHEDULE
All sessions will take place at Canvas Credit Union in Lone Tree, CO. Here are the highlights of what we have planned:
Day One
Key Note: Effectively Leading & Coaching Multi-Generational Teams
Tim Elmore, Growing Leaders, Inc.
Case Study and Application: Leading and Coaching Multi-Generational Teams
Tim Elmore, Growing Leaders, Inc.
The Power of Culture
Ryan Brown, Canvas Credit Union
Focus Group: Understanding the Millennial Member Journey Moderator Jake Neill, Lead Hounds Marketing
Facilitator Julie Dicus, Member XP
Welcocme Reception and Networking Event
Day Two
Lipstick on an ATM: Experience is your Brand
Tansley Stearns, Canvas Credit Union
Break Out Groups, Session 1 -
- Obtaining Sr Leadership Engagement in Your Culture Mike Neill, ServiStar Consulting
- Right from the Start: Engaging Your Credit Union's New Members
Constance Anderson, MemberXP
Julie Dicus, MemberXP
Break Out Groups, Session 2-
- Creating a Motivating Environment/Employee Engagement Jen Kuhn, ServiStar Consulting
- The Road to Amazing: Creating Dynamic Member Journey Maps
Constance Anderson, MemberXP
Kerri K. Nelson, CustomersFirst Now
The Millennial Roadmap - Improving Your Ability to Obtain Millennial and Gen Z Members
Jake Neill, Lead Hounds Marketing
Break Out Groups, Session 3 -
- Coaching Panel Discussion
Mike Neill, ServiStar Consulting
Jen Kuhn, ServiStar Consulting
- Closing the Loop: Responding to, Tracking, and Analyzing Member Complaints
Julie Dicus, MemberXP
Julie Dumstorff, MemberXP
User's Choice Facilitated Discussion Groups
MX Professionals Discussion - For those in charge of member experience at your credit union, this is your chance to network with other MX professionals to discuss your role, vision, successes and challenges
Day Three
General Session - The Future of Member Experience: 5 Trends
Constance Anderson, MemberXP
Break Out Groups, Session 4 -
- Activities for Morning Huddles, Team Building and Training
Jen Kuhn, ServiStar Consulting
Michelle Harrison, ServiStar Consulting
- CRM: Your Secret to Engaging a New Generation of Employees
Stacy Hicks, GoVision CRM
General Session - Taking it Back: Implementing What You've Learned
Mike Neill, ServiStar Consulting
Scheduled time with leaders from ServiStar Consulting and MemberXP
Be sure to check out our awesome sponsors!
Register for the Conference Here
The conference kicks off at 8 a.m. on May 8 and ends around noon on May 10.
Registration is $695 for this 2 and 1/2 day information-packed conference.
The event hotel will be at the Denver Marriott South at Park Meadows - just a mile down the road from Canvas Credit Union, the site of our Conference & Users' Forum.
Room rates are $169 plus state and local tax. The deadline date for reservations at this rate is Monday, April 15, 2019.
Rates include complimentary wireless internet and complimentary self-parking.
Denver Marriott South at Park Meadows
10345 Park Meadows Drive
Lone Tree, CO 80124
Hotel direct phone: 303-925-0004
Reservations by phone: 888-236-2427
(mention the name of the conference)
A NOTE ABOUT TRANSPORTATION: The hotel does not provide shuttle service. If you do not rent a car, please note that the estimated taxi one-way fare is $110 or estimated Uber one-way fare is $60.
We apologize for any inconvenience, but this conference is now sold out. Thank you for your interest.